Who can help

Who can help

​We are one of a number of organisations which may be able to help if you are unsatisfied with the treatment, behaviour or service you have received from a registered dental professional. 

We require all dental practices to have their own query or complaints procedure and most issues can usually be dealt with in this way. Speak to them first to see if you can settle the problem.

What are you concerned about? 

1. My complaint is about NHS treatment

You should contact the NHS (or equivalent health service) in the first instance to see what support they can offer.

 

2. My complaint is about private treatment

The Dental Complaints Service can help you and the dental professional put things right by working with you both to sort out the complaint. You can contact them on can help you and the dental professional put things right by working with you both to sort out the complaint. You can contact them on can help you and the dental professional put things right by working with you both to sort out the complaint. You can contact them on can help you and the dental professional put things right by working with you both to sort out the complaint. You can contact them on 020 8253 0800 or complete their online form.

 

3. I am unhappy with the way a dental professional or a business is advertising their services

 

The Advertising Standards Authority can look into complaints about misleading, harmful or offensive advertisements. The ASA can change or remove a problematic advertisement.

 

4. The clinic or business premises are unclean or unsafe

The Health and Safety Executive provides information about risks in health and social care that can affect employees and anyone using these services. The HSE can visit any workplace at any time to carry out a health and safety inspection.
They can investigate following a report of an injury or suspected unsafe working practice which may breach health and safety legislation. 
 

5. I am concerned about a clinic or business rather than an individual

There are four regulators which set standards for dental providers and can look into whether these are being met.

  • Care Quality Commission (CQC) regulates all primary dental care services in England - both private and NHS and published up-to-date information from assessments. The CQC can take action against any service provider that is not meeting their standards.
  • The Regulation and Quality Improvement Authority (RQIA) is Northern Ireland's independent health and social care regulator. It can investigate complaints regarding private care/health care from; independent (private) healthcare providers.
  • Healthcare Inspectorate Wales (HIW) is the independent inspectorate and regulator of all healthcare in Wales. The role of its investigation team is to undertake focussed reviews of healthcare organisations or services in response to concerns arising from a particular incident or incidents, depending upon seriousness and/or frequency of occurrence.
  • Healthcare Improvement Scotland (HIS) has responsibility for the regulation of independent healthcare services in Scotland, previously the responsibility of the Care Commission.

 

6. I have serious concerns about the behaviour or the clinical abilities of an individual dental professional and do not think they should be allowed to work

We, the GDC, take action when a dental professional's ability, behaviour or health means it is not suitable for them to continue working as a dental professional. If the situation is serious enough we can limit or remove the dental professional's right to work in the UK.

We look carefully at every allegation we receive. The action we can take may range from an advice letter to removing or restricting the dental professional's registration. However, we cannot award compensation: only the courts can do that.

 
 

7. I do not think a dental professional is registered with you but they are working in the UK

By law, the following groups of professionals have to be registered with us to work in the UK:
  • Dentists
  • Clinical dental technicians
  • Dental hygienists
  • Dental nurses
  • Dental technicians
  • Dental therapists
  • Orthodontic therapists

If you would like to report someone you believe to be practising illegally you can do so in one of the following ways:

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